Remembering 26/11...

Paying homage to 26/11 victims..Putting forth below a poem written in Hindi by Prasoon Joshi named 'Iss Baar Nahi' meaning 'Not this time' on the aftermath of the Mumbai terror attacks.

Is Baar Nahin

Is baar jab woh choti si bachchi mere
paas apni kharonch le kar aayegi
Main use phoo phoo kar nahin behlaoonga
Panpaney doonga uski tees ko

Is baar nahin

Is baar jab main chehron par dard likha dekhoonga
Nahin gaoonga geet peeda bhula dene wale
Dard ko risney doonga' utarney doonga andar gehrey

Is baar nahin

Is baar main na marham lagaoonga
Na hi uthaoonga ruee ke phohey
Aur na hi kahoonga ki tum aankhein band karlo,
gardan udhar kar lo main dawa lagata hoon
Dikhney doonga sabko, hum sabko khuley nangey ghaav

Is baar nahin

Is baar jab uljhaney dekhoonga, chatpatahat dekhoonga
Nahin daudoonga uljhee dor lapetney
Uljhaney doonga jab tak ulajh sake

Is baar nahin

Is baar karm ka hawala de kar nahin uthaoonga auzaar
Nahin karoonga phir se ek nayee shuruaat
Nahin banaoonga misaal ek karmyogi ki
Nahin aaney doonga zindagi ko aasani se patri par
Utarney doonga usey keechad main,
tedhey medhey raston pe
Nahin sookhney doonga deewaron par laga khoon
Halka nahin padneydoonga uska rang
Is baar nahin banney doonga usey itna laachaar
ki paan ki peek aur khoon ka fark hi khatm ho jaye

Is baar nahin

Is baar ghawon ko dekhna hai
Gaur se thoda lambe wakt tak
Kuch faisley
Aur uskey baad hausley
kahin toh shuruat karni hee hogi
Is baar yahi tay kiya hai...

...Prasoon Joshi, an Indian ad guru and film lyricist


Didn't Forgive. Didn't Forget. Let's move beyond 26/11.

The translated one in English goes like this.


Not this time

This time when that little girl comes to me with her bruises, 
I will not blow gently at her wound, nor distract her, 
I will let her pain grow.


Not this time.

This time when I see pain on faces
I will not sing the song that eases pain 
I will let the pain seep in, deep…. 

Not this time.

This time I won't apply any balm 
Nor will I ask you to shut your eyes 
and turn your head 
While I gingerly apply medicine 
I will let everyone see the open, naked wounds… 

Not this time.

This time when I see difficulty, uneasiness
I will not run to solve the problems 
I will let them become complicated….

Not this time.

This time I won't pick up my tools as a matter of duty
I will not make a new beginning 
Nor will I stand as an example of one dedicated to my job 
I will not let life easily return to normalcy 
I will let it descend into muck, on the twisting paths 
I will not let the blood on the walls dry out 
Nor will I let its colour fade away 
This time I won't let it become so helpless 
That you can't tell blood from paan-spit.

Not this time

This time the wounds need to be watched 
Carefully 
For a long time
Some decisions are needed 
And then some brave moves to be made 
We have to begin somewhere… 
This time this is what I have resolved.

Didn't Forgive. Didn't Forget. Let's move beyond 26/11.

           

Citizen Connect Initiative

I happened to come across this ad in Times of India dated 11/22/09 and it immediately caught my attention. I tried to recollect how many times I have complained about Bengaluru city and it's traffic problems and never once tried to think how can that problem can be solved. The reason was always simple. It's not my problem, it's a problem of the system and government should look into yet. Yes, government might need to own the problem, but as a citizen, I thought we should co-own that responsibility and atleast try to share our thoughts on how it can be improved especially in proper forums where message can be taken to government authorities. An example of such of forum is the recent Citizen Connect Campaign, an initiative taken by Lavasa in association with Times of India.

Having thought about this, I decided I will atleast make an attempt(keeping aside how good or bad the solution is). Unfortunately, I realized that the end date for this is 11/25 and I had very little time for this and I did not want to lose this opportunity like I lost in similar iniatives before, because of timelines. So, what was this initiative about? It was about answering four questions on one of the chosen cities(Bengaluru, in my case) and the four questions were:

• How can the transportation system in your city be made more efficient?
• How can your city be governed better?
• How can technology be used in your city to make your life better?
• How can you improve the cleanliness and the look of your city ? 

Each of the above questions had to be answered in less than 1000 words. At the end, I felt I needed to spend more time on each of these questions but nevertheless I am happy that I was able to attempt. So, here are my answers to the 4 questions:

How can the transportation system in your city be made more efficient ?
-Have mass transit transportation system immediately
-Encourage people to do use public transportation by providing tax benefits(at the beginning)
-Levy peak hour traffic charges if pooling of vehicles is not done
-Take signature of drivers/vehicle owners on paper during RTO registration/license services that they will obey the traffic rules & automate the system to fine the drivers violating traffic rules
-Encourage usage of modern technology & greener vehicles. Offer subsidies & benefits to such manufactures
-Have organizations shift working hours to manage the peak hour traffic
-Have real time tracking of public transportation vehicles & real time bus arrival/departure updates to citizens
-Have convenient vehicles for senior & elderly people,women & children. Reserve seats for them.
-Have stringent rules near schools & take immediate action against those who break the rules
-Conduct regular transportation awareness campaigns
-Invest extraordinary resources & update citizens on a regular basis

How can your city be governed better? 
-Have an honest, sincere and result oriented office who does not hesitate to take tough decisions for betterment of society.
-Have frequent ward/locality meetings to discuss the problems. Use of latest communication channels like twitter, facebook, email & website is also encouraged
-Be transparent, share most of the information with public & ask feedback & suggestions from public.
-Have citizen representatives from each ward to be part of decision making
-Citizens and governing bodies should trust & believe in each other. Criticisms should be taken in constructive manner
-Demonstrate by building a model governing body and then other bodies can follow
-Lot of learnings & research from cities around the world, data collection has to be done before arriving at a decision. Best practices being implemented should be considered

How can technology be used in your city to make your life better?
-Use centralized transportation monitoring system
-Wherever possible, online services can be provided
-Use of technology tools like twitter, facebook, email, internet can be used to communicate
-Speed governors & GPS can be installed in public vehicles and speeds/location of vehicles can be tracked real time
-Real-time arrival & departure timing of public transport can be displayed at each pick-up/drop point
-Automate the street signals to change the color depending on the traffic of vehicles
-Have sensors installed in vehicles to alarm if another vehicle passes very close by
-Use technology to provide services to people who cannot see, cannot hear & cannot talk
-Implement automated billing services(like electrity city bills should be generated without electrical person coming home to take the reading)

How can you improve the cleanliness and the look of your city?
-Paint the walls of public places with paintings of great sports personalities, historic monuments & places to visit in the state so that citizens don't litter them
-Enforce discipline, remind & encourage citizens that it is their duty to keep their surroundings clean by creating awareness through different mechanisms thus imbibing pride for their city.
-Encourage healthy competition among citizens for keeping their locality clean & marketing their locality
-Ask citizens to follow Gandhigiri with those who don't keep the citizen's clean. Advise citizens to walk the talk.
-Expand the ongoing social activities of cleaning surroundings by including small industries, corporates, universities & schools
-Encourage planting of saplings whenever there is opportunity 

Mainframe's Future

• Came across a news article in PC World on an survey done on mainframe's future..So, this revives the ongoing debate..
• A contradicting article(to above one) in Computer World on IBM's recent mainframe business 

Happy reading!

Top 10 Strategic Technologies for 2010

An ITPReport news article on a Gartner report on top 10 strategic technologies for 2010. The top 10 are:

1. Cloud Computing
2. Advanced Analytics
3. Client Computing
4. IT for Green
5. Reshaping the Data Center
6. Social Computing
7. Security – Activity Monitoring
8. Flash Memory
9. Virtualization for Availability
10. Mobile Applications

However, two very important observations : One is that all are not new technologies per se and two, most of these have got to do with service sector

A model to support capability building and scaling of existing ventures

This is my attempt to solve a recent ET Prodigy Case Study, which is briefly mentioned below.

Problem Statement
Arvind Apte is employed at an Infrastructure consulting firm in a senior position. He has been involved in multiple projects with International financial and labour organizations; focused towards creating more inclusive and sustainable growth in India. Apte has identified the potential for a viable business model catering to this space, and understands the need to contribute directly towards these initiatives. Apte has hence decided to resign from his present job and start an organization that will create social impact. Today at his farewell dinner, his colleagues kept probing him about his new enterprise. As he was driving back, Apte felt that he had not given enough thought to his new organization’s business model, in particular, thinking through ways and means to ensure self sustainability of the enterprise while realizing the mission and social goals.
The question was still lingering in his mind as he parked the car in his garage. What should be the focus of his organization? Should it be ‘ To develop underprivileged job seekers into job creators’ or ‘ To support capability building and scaling of existing ventures managed by underprivileged individuals/ communities’ The chosen statement would set the course for Apte’s planning and implementation in his home state of Maharashtra over the next 3 years.


Solution

Vision of Arvind Apte's new organization should be “To support capability building and scaling of existing ventures managed by underprivileged individuals/communities”. The business model of ‘Sustain World’ should be divided into 3 separately functioning but highly integrated units:

1. Sales/Marketing: Focusing on identifying underprivileged individuals/communities in Maharashtra
2. Operations:Focusing on grooming individuals/communities with required skills & strategies
3. Advisory and Organizational Capability building:Monitoring execution of business plans by individuals/communities and offer support if required.

These 3 units should work in a factory-like model where identified entrepreneurs from Sales unit should be nurtured by Operations unit after which the advisory unit will monitor them and be available for support, if required.

The salient features of this model are:

• 3 separate but integrated business units will ensure faster results, better quality & high productivity
• Feedback mechanism and organizational capability building initiatives including continuous learning built into the model for sustainable growth
• Existing ventures will position their product/services into their market in quick time and be prepared to face the competition

One risk identified for this model is the unwillingness to existing ventures to take advisory services the mitigation for which would be to educate them that their innovative ideas and business models need to be harnessed and connected into globally competitive environment so their models are sustainable and profitable.

Second model was preferred over the first model because

• It will directly focus on supporting existing ventures and hence their existing business plans will be expedited faster to market thus impacting more end customers in quick time.
• There is an immediate opportunity in second model to know the problems faced by existing ventures in their market so that they can be addressed

Challenges


1. What would it take for the model to become self-sustaining and emerge as a viable proposition?

‘Sustain World’ should ensure that it works in following areas to become self-sustaining and emerges as a viable proposition:


1)    ‘Sustain World’ should make it’s employees aware of it’s vision and believe that it has the capabilities to achieve that

2)    It should identify it’s strengths and areas of improvement and proportionately invest it’s resources

3)    It should define it’s course of action clearly and focus on the area of entrepreneurship advisory services in initial years(For eg:In initial few years, it might specialize itself in training entrepreneurs who are in the field of micro-finance)

4)    It should clearly identify the geographical areas within Maharashtra which have condusive environment for enterpreneurship and start operations by concentrating these areas

5)    Organization capabilities in each of 3 units should be built (like specialized expertise in micro-finance, processes to monitor progress of a batch which underwent micro-finance training)

6)    Any compromise on quality of services should not be entertained

7)    Speed of execution is important since training imparted should be implemented by entrepreneurs and they should be able to appreciate the importance of it

8)    ‘Sustain World’ should be innovative, pro-active and should not hesitate to take calculated risks

9)    ‘Sustain World’ should learn from experiences and hence should be better prepared to face similar challenges in future

10)    ‘Sustain World’ should acknowledge that there is no lack of ideas in individuals & communities but the problem lies in converting these ideas into marketable products and services. Considering this, there should be enough demand for it’s services by individuals & communities who are entrepreneurs

11)    Since ‘Sustain World‘ will be supporting existing ventures managed by underprivileged individuals & communities, the ventures would have already done some study in identifying customers of their services/products. Hence, it might work to Sustain World’s advantage if it’s initial focus of services is directly the one existing ventures are in need of.

2. How would Sustain World identify individuals / communities to provide advisory services? 

‘Sustain World’ can identify individuals/communities to provide advisory services in any of the following ways. Wherever required, below mentioned modes might need to be customized for a particular local environment (local language, preferred mode of communication in local environment etc).

1)      Different types of Media

‘Sustain World’ can advertise their offerings through different forms of media like television, online, print, radio etc in local & national languages

2)      Conducting contests

An interest can be created in prospective clients by throwing a contests and inviting participants for the same

3)      Organizing Camps and Community Sessions

Organized Camps and community sessions can be conducted to educate interested communities from which entrepreneur individual/community can be identified

4)      Network

Networks of friends, families and well-wishers can be leverage to identify those interested

5)      Schools, Colleges & Universities

Awareness sessions can be conducted in different educational institutions. Any related events in educational institutions can be considered for sponsorship

6)      Not-for-Profit Organizations

Any information available from Not-for-Profit organizations that are working to identify entrepreneurs can be collected

7)      Publicly available information from Departments under State/Central Government

8)      Collecting information from Surveys/Articles/Cover Stories in newspapers/magazines

9)      Word-of-mouth

One another way identifying entrepreneurs is to just talk on that when we meet people. Word-of-mouth power can be enormous especially in places where literacy is less

10)  Sharing success stories and experiences

Last but the most important way is to share success stories and share experiences. This will encourage potential entrepreneurs that their ideas and models too can flourish

The Sales/Marketing unit of ‘Sustain World’ can break their unit into different divisions, each of which can focus on certain districts. The focused approach in terms of content of advertising and customizing can go in a long way to reach out more people. Enough local research and study should be done current and future trend before starting out this identifying process. The sales unit should also continuously study the response from different divisions and see how better they can attract more people.

3. How many people can Cascade World or Sustain World impact in the first three years? How can the model be made scaleable? 

Maharashtra is comprised of 35 districts and 922 talukas(Source:Wikipedia). ‘Sustain World’ should first start operating on a pilot basis in two or three talukas in one district. The response from this pilot should be evaluated, learnings should be captured, strategy changes should be made and then the operations should roll out through out Maharashtra in phases. Each phase should cover one district and/or groups of talukas and the response from rollouts in different districts should be carefully considered. It is possible that different strategies might need to be adopted in different districts/talukas. Assuming that ‘Sustain World’ has initial resources and initial capability of training 25 people per batch per month and it can train 1 batch per month in 1^st year, 2 batches per month in 2^nd year and 3 batches per month in 3^rd, it can impact following number of people.

In 1st year, 1 batch per month, so, 12 batches in the year, 12 * 25 = 300 people

In 2^nd year, 2 batches per month, so, 2*12 batches in the year, 2*12 * 25 = 600 people

In 3^rd year, 3 batch per month, so, 3*12 batches in the year, 3*12 * 25 = 900 people

So, in 3 years, ‘Sustain World’ has the potential of training 300+600+900 = 1800 individuals/communities to better handle their businesses.

This model can be made scalable by:

1)      Controlling the number of people ‘Sustain World’ can train in one batch

2)      Controlling the number of simultaneous batches that can be conducted per month

3)      Controlling the number the number of talukas/districts where the operation can be started.

The necessary organizational capabilities, skills, resources, best practices to control above factors has to be continuously built over a period a time. Having these abilities and knowing the definite number of talukas & districts in Maharashtra, different combinations can be tried to make the model scaleable according to the need of the time without compromising on the quality. The 3 different units in the model proposed also ensure scalability they function independently and scaling up the individual units is purely the capability and skill matrix of that unit. The advisory and organization building unit will ensure that good practices will be identified and reflected in different units so that Sustain World as a whole can leverage it and it’s operations can be easily made more scaleable.

Why don't we innovate?

Innovation is now-a-days a buzzword and someone or the other is always talking about it. We should first understand what is 'we' in 'Why don't we innovate'? Whom does it refer to ? What is the scope of innovation here?. Although I am writing this based on my experience in IT, it can be applicable to any field.

The first thing we should ask is have we defined 'we' properly. Is it an individual or a team or an organization? It does make a difference since there has to be some owner who should drive it.The second is regarding the meaning of innovation itself. Is it a new idea directly leading to a product or service or any potential revenue generator or can it be a methodology or process which is claimed to add value to a product or service indirectly. Both these things should be very clear. The third thing is the committment or seriousness in really innovating it. Is it because we want to be prepared for tomorrow to take on competition or do we need it to grow or survive or we want to do it just because it is a buzzword or someone else is doing it. Whoever is doing should be very clear and believe in it.

Any attempt for innovation should be goal driven and one should be clear why it is being done, what is that will be attempted to be achieved and how will it be sold in the market. This will form the core vision and all the stakeholders should deeply believe and feel it. Once a team is formed and trained with innovation tools & techniques, complete freedom & time should be given. One cannot merge this activity with something that a team is doing. For eg : If a team is involved in a project or working as innovation facilitating team, they cannot be owners of this excercise(They can however attempt to innovate but not with this purpose). So, essentially an investment has to be made and then thought process and idea generation should just be nurtured. It will take time and evolve and hence there has to patience.

My stand on innovation is that it is currently happening(without many people noticing) in an unstructured way at different levels(individual level or project level or even organization level) but it gets stuck at particular stage since there is no direction or proper goal set or even commitment. The innovation I am referring to can be small idea, smart way of doing things or doing it differently or a saleable service offering but all on a small scale level. Some examples include conceptualizing a design, automating a process, reusing things or a combination of things. I have seen this happening in bits and pieces and usually as a secondary activity of an individual purely out of personal interest. If we really want to innovate at a much higher level, we have to put a conscious effort, be serious, be committed and action oriented and give our best. There will be lot of bottlenecks in the way but that is what will make the journey interesting, challenging and finally rewarding. After all, there is buzz in the market that one who innovates will survive in the market! (although I think it might be one of the best ways but not the only way).

Ideality

Ideality or Ideal Final Result, also called as ILR is best possible solution theory proposed by Genrich Altshuller, a Russian scientist, way back in 1950s. In simple words, ILR is ratio of following two things:

• Maximum output i.e All the possible benefits you can think of
• Minimum or zero input i.e No cost, no resources or contraints

Such a solution is 'ideal' meaning everyone would love to have it, hence also called 'ideality' . An ideal system focusses only on the function(i.e objective) and occupies no space, has no weight, requires no labor & maintainance and no side-effects. So, if  ILR is output divided by input and output is maximum & input is zero, ILR is maximum divided by zero which is infinity. Hence,  it is practically not possible. The objective of this concept is to temporarily avoid considering any constraints of a problem and allow one's mind to think of all the ideal solutions of the problem. Once the ideal solution us obtained, different constraints can be applied and a practical solution can be arrived at.

To take an example, what is the ideal solution for an IT department? Did we hear cloud? Check out the comparision between ideality of IT and cloud computing by Ron Tolido, Capgemini's CTO for Northern Europe and Asia Pacific..
The Ideality of the Cloud

Lessons from N R Narayana Murthy

Like millions of Indians and counting more, I consider Mr Murthy as my role model and hence am always on look out for this thoughts on different aspects in interviews, newspapers, magazines and other sources. In this context, his book 'A Better India: A Better World' is indeed a boon to me and many others across the world. We are really fortunate to have an opportunity to learn from him through this book. On an on-going basis, I will be attempting to briefly note down some of the learnings from this book and from other sources. I hope I(and also we) will be able to apply atleast some of the learnings, if not all, in some aspects of whatever we do. Below are some of his lessons for us:

• Believe in 
• Learning from experiences, success or failure - It is more difficult to learn from success than from failure
• Having a growth mindset and not a fixed mindset. 
• Paying close attention to chance events and respond with energy & enthusiasm
• Self-reflection and self-knowledge

Lessons from Subroto Bagchi

I am trying to put together some of Subroto's lessons collected from different sources starting with his new book 'The Professional' and then working backwards. These lessons are not only applicable for a professional but I think most of them, if not all, hold good for every human being. I will be updating this as and when I come across new learnings available in public domain. Having said this, I would like to quote Subroto's last line in the book : "Ultimately, being a professional is a matter of personal choice and the values we opt to live by." 

1. A professional in any field is admired for few important qualities and following are the top 10 attributes of a professional:
• Integrity
• Commitment & ownership
• Action orientation and goal seeking
• Continuous learning
• Professional knowledge/skills
• Communication
• Planning, organizing and puntuality
• Quality of work
• A positive attitude, approachability & responsiveness
• Being an inspiring reference to others; thought leadership
2. Having mentioned about qualities of a professional, it is equally important to understand what is unprofessional conduct. Below are top 10 signs of unprofessional conduct:
• Missing a deadline
• Non-escalation of issues on time
• Non-disclosure
• Not respecting privacy of information
• Not respecting 'need to know'
• Plagiarism
• Passing on the blame
• Overstating qualifications and experience
• Mindless job hopping
• Unsuitable appearance